Our Return Policy
More than anything we always want you and your pet to be happy! If you’re not satisfied with any part of your experience on our store, please reach out to us at firstname.lastname@example.org and let us help!
We do our very best to inform our customers about all products in our online store, but we know sometimes something arrives in the mail, and for one reason or another it’s not quite what you expected.
If for some reason something we’ve sent you isn’t to your satisfaction we’ll take it back free of charge as long as it’s unused and in new condition, it’s returned within 365 days of purchase, and, if it’s a consumable, it isn’t expired. If a product is broken or defective we will of course replace it or offer you a full refund at no charge. To be considered unused products must be returned in original packaging without any missing tags or stickers.
To start the return process, follow these steps:
- Email one of our team members at email@example.com
- Request a Return Authorization Number (RAN#). This number needs to be referenced on the courier label.
- Send back only the items you plan on returning to us. Please notify us in advance in writing as to how many bags are being sent back to us. Courier charges are at your own expense. You have 10 days from the day of request to send out the product with a courier.
- If you decide to keep any packages, you will pay full price for them. No exceptions are provided.
- Send us all applicable tracking information.
- Once your return the boxes arrive, we will require no more than 24 hours to verify the contents for return.
- We will notify you of the count and acceptance of the return and generate the refund note. We will not accept any packages that have been tampered with in any way.
- We will initiate an e-transfer, or payment method of our choosing, for the refund of the product that has been returned. As agreed upon you will receive the refund, less a 20% restocking fee for non-defective items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All clearance items are considered FINAL SALE. Under no circumstances can any clearance items be returned or exchanged for any reason.
This is If I Had A Million Collars’ return policy. You must accept these conditions, or we are under no obligation to accept your return. Below are the steps to requesting your refund. If you do not accept these conditions, we unfortunately cannot, and will not, accept the return.